Scott Biggs

Assured Performance, Industry News September 27, 2017

Certification: Not Just a Fad

Original article and all content provided from BodyShopBusiness.com, September 26, 2017 Certification: Not Just a Fad According to vehicle manufacturer records, in 2012 there were fewer than 350 body shops claiming OEM certifications in North America. Now, there are 10 times that many OEM-certified collision repair providers. In less than five years since mass-market OEM body shop certification was launched, more than 3,500 collision repair providers are now carrying the official certification of one or more auto manufacturers. More astounding is the fact that these OEM-certified repairers now account for over one-third of all of the collision repair work revenue performed in the country. OEM certification is no longer viewed in the industry as an elitist pay-to-play program or as a perk for just a select few shops that have a special arrangement with their…

Assured Performance, Industry News July 22, 2017

Assured Performance Announces the Launch of OEM Certification 2.0: The CRP Model

Laguna Hills, CA – Assured Performance Network, North America’s largest Certified Collision Repair Network, announced the official launch of a major initiative referred to as “OEM Certification 2.0 – The CRP Model.” The various elements of OEM Certification 2.0 are designed to address many of the challenges and needs of the industry as we reach the next frontier in automotive technology and collision repair. The foundation of the OEM Certification 2.0 is the CRP Model which addresses multiple critical elements including the customer referral from the auto manufacturer, the repair quality output, and business performance. Numerous elements of OEM Certification 2.0 are immediately available to all Assured Performance Certified Collision Care network members included as a benefit and part of their certification fees. Assured Performance and their OEM partners are launching a series of consumer awareness initiatives…

Assured Performance, Industry News May 2, 2017

Assured Performance Announces 2017 OEM Certified Collision Care Provider Conference

Laguna Hills, CA- Assured Performance, the largest Certified Collision Repair Network in the world, announced today that registration is open for their 2017 OEM Certified Collision Care Provider Conference, October 4-7, 2017 to be held in Phoenix, AZ. This year’s conference theme is titled; “OEM Certification 2.0: Reaching the Next Frontier.” Assured Performance along with their strategic partners, FCA, Ford, Nissan, Hyundai, Enterprise, and others to host a content-filled conference. The content will focus on the introduction of a variety of new IT solutions, business and marketing tools, and other program designed to assist the OEM Certified Collision Care Providers to continuously improve their businesses’ overall operational performance and achieve exceptional results. Early registration is strongly advised as last year’s conference sold out in less than 2 weeks. Registration is available at http://www.assuredperformance.net/conference. A discounted…

Assured Performance, CANADA NEWS, Industry News, INDUSTRY NEWS September 1, 2016

Certified Collision Care and TenPoint Complete Announce Advanced and Customized CSI Services for OEM Certified Collision Care Providers

Hamilton, Ontario – Certified Collision Care, the Canadian division of Assured Performance Network, North America’s largest OEM Certified Collision Repair Network, announced today they have entered into an agreement with TenPoint Complete to provide special services and pricing to their Certified Repair Provider network. Through this alliance, Certified Collision Care shops will be able to track their CSI performance and access, measure and manage all aspects of their collision repair business through a newly developed KPI feature. The newly developed services delivered by TenPoint Complete also features custom dashboards and electronic and phone-based CSI surveying. This exclusive tool-set will provide Collision Care Providers with an advanced approach to CSI that is also cost effective. “Our alliance with Assured Performance’s Certified Collision Care demonstrates a collaborative effort that provides services to multiple stakeholders – including repairers,…

Assured Performance, Industry News August 31, 2016

Collision Industry Conference Hosts Body Shop Certification Panel

Collision Industry Conference Hosts Body Shop Certification Panel (Left to right) Mark Allen of Audi, Clint Marlow of Allstate and Scott Biggs of Assured Performance participate in the certification panel. Certification is taking off like wildfire as more and more automakers are taking more of a stake in how their vehicles are repaired once out of the factory. They want to protect their brand by ensuring that their highly sophisticated vehicles are repaired back to their own specifications. The panelists consisted of: David Parzen, senior technical project manager for NSF; Scott Biggs, CEO of Assured Performance; Mark Allen, manager of collision and equipment for Audi; John Eck, manager, wholesale channel for GM; and Clint Marlow, senior manager, claims strategy for Allstate. Moderator Lou DiLisio started off by asking whether OE certification was good or bad…