Industry News

Good News Story of the Month: Andy’s Auto Body Collision Repair

Good News Story of the Month: Andy’s Auto Body Collision Repair This month, we connected with Andy and Michelle Powell, the owner of Andy’s Auto Body Collision Repair,  in Vandalia, Illinois, a Collision Center that has been open for almost 23 years! With a new baby and a new dream, the couple decided to take a leap of faith and start repairing vehicles in a shed outside their home. It started out with old vehicle restorations as Andy’s name started to get around. It was then that he decided to leave his job and start his own business with Michelle and their new baby by his side. They opened February 14th, 2000 in Brownstown, Illinois, which was the first newly constructed business in 31 years. Knowing that their business was gaining momentum, their confidence was…

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6 TIPS FOR PROMOTING YOUR SHOP

  Sharing Testimonials Making sure your testimonials are in an easy-to-access spot on your website or social media is a great way to show your future (and existing) customers the great work that your business does. You can even offer incentives or raffles for the good reviews your customers give you. Being interactive and thoughtful with the people who appreciate the work you do is important in making them feel like their business matters. Not to mention, it’s free advertisement from a happy customer to give you great feedback you can share on any of the platforms you’re shop is featured on.   Social Media presence on multiple platforms / free Being present on social media is a great way to update your customers. Not only can you offer coupons and daily deals, but you…


Good News Story of the Month: Stewart Auto Repair

This month, we connected with Jenna Werner, the general manager of Stewart Auto Repair in Winter Haven, Florida. Opening in March, 1998, David and Donna Stewart had a new dream. With a newly empty nest, they had a vision and a plan. They opened Stewart Auto Repair and it’s grown to become one of the most loved Collision Repair Providers in central Florida. Their daughter Jenna and her husband, Jason Werner, who now help run this body shop, pride themselves on the continued growth and customer loyalty they’ve received over the years. What started out as a dream and a 4-man team, turned into a thriving Collision Center with 32 members on staff almost 24 years later.  While keeping their solid ratings and reviews on Yelp, Google, Facebook, and other platforms, this body shop has…


The APN Team attended & participated in the 2021 Mopar Service & Parts Business Conference in Orlando Fl

The Assured Performance Team was pleased to attend and participate in the 2021 Mopar Service & Parts Business Conference in Orlando Florida, the largest conference in America solely dedicated to customer retention through service. Assured Performance was one of 120 exhibitors, and hosted two breakout sessions, where they informed dealers of the importance of Certification, and working with their local Certified shops. The event was a huge success for MOPAR with over 850 dealership attendees, and 40 breakout sessions, focusing on consumer satisfaction. The Assured Performance team was able to meet with industry partners and MOPAR executives to discuss 2022 objectives and the importance of Certification. The conference unified participants and vendors, and all participants left with strategies to make 2022 a success.


Industry News—  ShopOps Tip of the Month!

This month, our ShopOps Tip of the Month is to view our new and improved Industry News section in ShopOps. Industry News helps you stay up-to-date through a convenient feed of the articles that you care about most. This includes content from Repairer Driven News, CollisionWeek, and more! Why ShopOps Should Be Your Destination for Industry News: Patrick Porter, Director of Technical Compliance and Business at Assured Performance, recommends that all shops add “Industry News” to their daily reading list. “It’s so important to stay current with the industry but it can be hard to find key news all in one place. ShopOps: Industry News is the most convenient way to find out the latest information.” The feedback he receives from our Network is that it’s nice to have a user-friendly way to read important…


FOR IMMEDIATE RELEASE: Assured Performance Launches its Integrated Repair Documentation System (RepairDOC) in Spanish

Aliso Viejo, CA, March 16, 2021— Assured Performance today announced the official national release of the Spanish version of their revolutionary patent pending repair documentation app. While the English version of the app launched in 2020 (after years of development) this exciting addition means that RepairDOC will dramatically expand its reach and use across North America. Similar to its English-language counterpart, the Spanish version of RepairDOC is fully integrated with the same key data sources needed to provide a seamless and highly efficient method to electronically document every aspect of how a repair was performed, with what, and by whom.  By meeting the same quality of excellence standards found within the original smart process RepairDOC app, this Spanish language update continues the evolution of Assured Performance’s remarkable collision repair documentation system based on blockchain technology…


Press Release

FOR IMMEDIATE RELEASE:  Nissan North America Launches a Nationwide Consumer Campaign to Refer Consumers to Certified Collision Centers   Aliso Viejo, CA, March 9, 2021— Assured Performance today announced the success of Nissan North America’s new consumer campaign, which targeted 3.9 million Nissan customers and 500k INFINITI customers. Nissan’s consumer awareness campaign helps to further educate and refer their vehicle owners to their nearest Nissan Certified Repair Provider and provide them with important links and instructions. Nissan and INFINITI drivers across the country understand the importance of choosing a Certified Repair Provider. Assured Performance, who administers Nissan’s Certification program, reported an immediate impact from Nissan’s campaign and their National Certified Repair Network. The campaign launch resulted a tenfold increase in the number of hits on their locator.   Nissan’s campaign relied on creative and accessible…


Leading National MSOs Commit to 100% Assured Performance Certification

FOR IMMEDIATE RELEASE February 16, 2021        Leading National MSOs Commit to 100% Assured Performance Certification Aliso Viejo, CA, February 16, 2021—Today, Assured Performance announced that two leading national MSOs participating in their Certified Repair Provider Network have committed to 100% of their locations becoming Certified. Already touting the highest percentage of certified locations nationwide, their commitment to 100% compliance establishes Joe Hudson’s Collision Center and Crash Champions as undisputed market leaders. As part of their overall commitment, their locations will feature a Collision Care service experience with the consumer option of receiving a fully documented “Certified Repair.” Their strategy gives them a competitive market advantage throughout North America among large multi-shop operators (MSOs). Joe Hudson’s Collision Center has 119 locations in Alabama, Florida, Georgia, Indiana, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee, Texas, and…


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For Immediate Release: Assured Performance Introduces “RepairDOC Invoicing” to Automate Comprehensive Documentation for Certified Repair Provider Network

FOR IMMEDIATE RELEASE                                                                           February 9, 2021 Media Contact: Jenni Walker Marketing Director (949) 221-0010 x 304 Jenni.Walker@AssuredPerformance.net   Aliso Viejo, CA, February 9, 2021— Assured Performance, a non-profit consumer advocacy organization and internationally recognized Certifying entity for the collision repair industry, announced today the introduction of “Fully Documented Invoicing,” a new critical feature and function to their patent pending web application, RepairDOC.  Now, vehicle owners and their insurers can receive a transparent and fully documented “invoice” that is system generated and largely automated. The final invoice, generated through RepairDOC, includes electronic proof of the key components of the repair: where it was repaired, how, with what, by whom, and if the vehicle was fully functional upon delivery (via scan code reports). Assured Performance explains that “documented invoicing” is essential for all parties to address several…


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Opinion Perspective: A Final Estimate Vs. A Fully-Documented Invoice

BACKGROUND – OPINION PERSPECTIVE Today, most repairers provide a “final estimate,” which is based largely on the final price negotiated, but not necessarily on how the vehicle was repaired. Changes to the estimate impacts hours, parts purchase options, and other costs that affect the bottom-line price. To compensate, this habitual process is filled with cost shifting, conquesting, substitutions, and omission. This results in insufficient documentation of exactly how the vehicle was repaired, regardless of the price and historical data (which is often inaccurate). In contrast to the current process, a “fully documented invoice” is just that – a final invoice that includes electronic documentation of exactly what was done to the vehicle and what parts were used, regardless of the price. The system introduced by Assured Performance unbuckles the “how to” from the “how much.” …


Document Manager — Your ShopOps Tip of the Month!

Ready for another ShopOps Tip of the Month? In today’s virtual world, your status as a Certified Collision Repair Provider sets you apart and your Assured Performance membership tools can help you manage your business. Patrick Porter, Assured Performance — Regional Director, believes that Document Manager can help your Certified Collision Care business to stop shuffling papers and excel! Patrick Porter explains, “Many of the shops that I speak to have trouble keeping up with their own paper trail and would like to make every aspect of their business digital. Document Manager allows you to upload paperwork to your very own virtual file cabinet. That way, you no longer have to worry about losing paperwork or spending countless hours looking for an important document.” Whether you decide to use Document Manager because your paper trail…


Press Releases— Your ShopOps Tip of the Month!

Do your local media outlets know that you are Certified by Assured Performance and leading manufacturers? Are customers in your community aware that your facility stands out for having the right tools, equipment, training, technicians, and modified facilities? Now is the time to let the public know about your Certified Collision Repair Provider Status! It’s easy to submit your Official Press Release! All you have to do is answer a few questions and fill out a Press Release template – found within ShopOps. Our Marketing team will handle the rest! By using the best professional Press Release software available on the market, our team compiles a list of relevant media contacts in your area. We reach out to each contact, on your behalf, track progress and provide you with their contact information. Once your Press…


FOR IMMEDIATE RELEASE: Enhanced Quality and Safety Assurances for Customers of Stroyer Brothers Auto Body & Painting

Industry Certification Establishes New Standards for Collision Repair ESCONDIDO- (July 17, 2020) – Stroyer Brothers Auto Body & Painting of ESCONDIDO is now a certified collision repair shop, which ensures customers that their collision repairs will adhere to the latest industry quality and safety standards. This new certification guarantees that collision repairs will be performed according to the manufacturer’s repair protocol by a properly trained and qualified technician, using the correct tools and equipment for the job. This certification was provided by Assured Performance Collision Care of Aliso Viejo, California, a nonprofit consumer advocacy organization that promotes automotive safety within the collision care industry. The new certifications for Stroyer Brothers Auto Body & Painting comes with industry recognition by the top automotive manufacturers including Assured Performance, FCA, Infiniti, Hyundai, Kia. Stroyer Brothers Auto Body &…


FOR IMMEDIATE RELEASE: Enhanced Quality and Safety Assurances for Customers of Proline Auto Body

Industry Certification Establishes New Standards for Collision Repair BURLINGAME- (July 17, 2020) – Proline Auto Body of BURLINGAME is now a certified collision repair shop, which ensures customers that their collision repairs will adhere to the latest industry quality and safety standards. This new certification guarantees that collision repairs will be performed according to the manufacturer’s repair protocol by a properly trained and qualified technician, using the correct tools and equipment for the job. This certification was provided by Assured Performance Collision Care of Aliso Viejo, California, a nonprofit consumer advocacy organization that promotes automotive safety within the collision care industry. The new certifications for Proline Auto Body comes with industry recognition by the top automotive manufacturers including Assured Performance, FCA, Nissan, Infiniti, Hyundai, Kia. Proline Auto Body is now an integral part of the…


FOR IMMEDIATE RELEASE Enhanced Quality and Safety Assurances for Customers of The Body Shop

FOR IMMEDIATE RELEASE Enhanced Quality and Safety Assurances for Customers of The Body Shop Industry Certification Establishes New Standards for Collision Repair DENVER- (July 15, 2020) – The Body Shop of DENVER is now a certified collision repair shop, which ensures customers that their collision repairs will adhere to the latest industry quality and safety standards. This new certification guarantees that collision repairs will be performed according to the manufacturer’s repair protocol by a properly trained and qualified technician, using the correct tools and equipment for the job. This certification was provided by Assured Performance Collision Care of Aliso Viejo, California, a nonprofit consumer advocacy organization that promotes automotive safety within the collision care industry. The new certifications for The Body Shop comes with industry recognition by the top automotive manufacturers including Assured Performance, FCA,…


FOR IMMEDIATE RELEASE Enhanced Quality and Safety Assurances for Customers of Ed Martin Collision Center

FOR IMMEDIATE RELEASE Enhanced Quality and Safety Assurances for Customers of Ed Martin Collision Center Industry Certification Establishes New Standards for Collision Repair Indianapolis- (July 15, 2020) – Ed Martin Collision Center of Indianapolis is now a certified collision repair shop, which ensures customers that their collision repairs will adhere to the latest industry quality and safety standards. This new certification guarantees that collision repairs will be performed according to the manufacturer’s repair protocol by a properly trained and qualified technician, using the correct tools and equipment for the job. This certification was provided by Assured Performance Collision Care of Aliso Viejo, California, a nonprofit consumer advocacy organization that promotes automotive safety within the collision care industry. The new certifications for Ed Martin Collision Center comes with industry recognition by the top automotive manufacturers including…


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Are Virtual Changes Here to Stay?

The amazing thing about technology is how quickly it can transform the way we live, work, and think. No one encounters this phenomenon more than Certified Collision Repair Providers. One question that many body shops are asking, since the start of the COVID-19 pandemic, is whether their standard of practice has changed, for good. Specifically, does the massive increase in shops relying on remote photo estimates or drop-off and delivery practices mean that virtual additions are now the gold standard? We spoke to several industry leaders about their perspective on these new, yet widespread, changes. As essential businesses, Certified Collision Repair Providers were among the first to adapt to virtual tools during the pandemic. Certified Collision Repair Providers within the Assured Performance Network have always stayed up-to-date with technology— from following manufacturer protocols, to improved tools…


Enhanced Quality and Safety Assurances for Customers of WOMACK AUTO BODY

FOR IMMEDIATE RELEASE Enhanced Quality and Safety Assurances for Customers of WOMACK AUTO BODY Industry Certification Establishes New Standards for Collision Repair PORTLAND- (June 25, 2020) – WOMACK AUTO BODY of PORTLAND is now a certified collision repair shop, which ensures customers that their collision repairs will adhere to the latest industry quality and safety standards. This new certification guarantees that collision repairs will be performed according to the manufacturer’s repair protocol by a properly trained and qualified technician, using the correct tools and equipment for the job. This certification was provided by Assured Performance Collision Care of Aliso Viejo, California, a nonprofit consumer advocacy organization that promotes automotive safety within the collision care industry. The new certifications for WOMACK AUTO BODY comes with industry recognition by the top automotive manufacturers including Assured Performance, FCA, Nissan, and Hyundai. WOMACK AUTO…


Enhanced Quality and Safety Assurances for Customers of Wenzel’s Auto Body Inc

FOR IMMEDIATE RELEASE Enhanced Quality and Safety Assurances for Customers of Wenzel’s Auto Body Inc Industry Certification Establishes New Standards for Collision Repair POCASSET- (June 25, 2020) – Wenzel’s Auto Body Inc of POCASSET is now a certified collision repair shop, which ensures customers that their collision repairs will adhere to the latest industry quality and safety standards. This new certification guarantees that collision repairs will be performed according to the manufacturer’s repair protocol by a properly trained and qualified technician, using the correct tools and equipment for the job. This certification was provided by Assured Performance Collision Care of Aliso Viejo, California, a nonprofit consumer advocacy organization that promotes automotive safety within the collision care industry. The new certifications for Wenzel’s Auto Body Inc comes with industry recognition by the top automotive manufacturers including Assured Performance, FCA, Nissan,…


Enhanced Quality and Safety Assurances for Customers of Team Thompson Auto Body

FOR IMMEDIATE RELEASE Enhanced Quality and Safety Assurances for Customers of Team Thompson Auto Body Industry Certification Establishes New Standards for Collision Repair LA HABRA- (June 25, 2020) – Team Thompson Auto Body of LA HABRA is now a certified collision repair shop, which ensures customers that their collision repairs will adhere to the latest industry quality and safety standards. This new certification guarantees that collision repairs will be performed according to the manufacturer’s repair protocol by a properly trained and qualified technician, using the correct tools and equipment for the job. This certification was provided by Assured Performance Collision Care of Aliso Viejo, California, a nonprofit consumer advocacy organization that promotes automotive safety within the collision care industry. The new certifications for Team Thompson Auto Body comes with industry recognition by the top automotive manufacturers including Assured Performance,…


Enhanced Quality and Safety Assurances for Customers of Stewart Auto Repair, Inc.

FOR IMMEDIATE RELEASE Enhanced Quality and Safety Assurances for Customers of Stewart Auto Repair, Inc. Industry Certification Establishes New Standards for Collision Repair Winter Haven- (June 25, 2020) – Stewart Auto Repair, Inc. of Winter Haven is now a certified collision repair shop, which ensures customers that their collision repairs will adhere to the latest industry quality and safety standards. This new certification guarantees that collision repairs will be performed according to the manufacturer’s repair protocol by a properly trained and qualified technician, using the correct tools and equipment for the job. This certification was provided by Assured Performance Collision Care of Aliso Viejo, California, a nonprofit consumer advocacy organization that promotes automotive safety within the collision care industry. The new certifications for Stewart Auto Repair, Inc. comes with industry recognition by the top automotive manufacturers including Assured Performance,…


Enhanced Quality and Safety Assurances for Customers of B & S Hacienda Auto Body

FOR IMMEDIATE RELEASE Enhanced Quality and Safety Assurances for Customers of B & S Hacienda Auto Body Industry Certification Establishes New Standards for Collision Repair SAN RAMON- (June 11, 2020) – B & S Hacienda Auto Body of SAN RAMON is now a certified collision repair shop, which ensures customers that their collision repairs will adhere to the latest industry quality and safety standards. This new certification guarantees that collision repairs will be performed according to the manufacturer’s repair protocol by a properly trained and qualified technician, using the correct tools and equipment for the job. This certification was provided by Assured Performance Collision Care of Aliso Viejo, California, a nonprofit consumer advocacy organization that promotes automotive safety within the collision care industry. The new certifications for B & S Hacienda Auto Body comes with…



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Assured Performance Appoints Rachel Hinson Vice President of Network Support and Implementation

Laguna Hills, November 6, 2019 – Assured Performance is proud to announce the appointment of Rachel Hinson as Vice President of Network Support and Implementation sdd. Rachel will lead a team of over 20 professionals that provide network support and development activities, and new product and service line introduction for Assured Performance. Rachel Hinson resides in the greater Saint Louis area and has opened Assured Performance centralized offices in that area to better support the national network. Rachel will be applying her extensive knowledge and experience in customer care to help drive adaption of the Assured Performance toolset, and other major initiatives planned for the future. For the past 19 years, Rachel was held roles as held the role of Director of Technology & Business Process with Enterprise Rent-a-Car.  “I’ve worked closely with Assured Performance…


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Assured Performance Launches Integrated Repair Documentation System and “Certified Repair” Program

November 4th, 2019, Laguna Hills, CA –Assured Performance, announced the official national release of their patent pending “repair documentation” system (RepairDOC) after years of development and several months of multiple pilot field tests. RepairDOC is integrated with key data sources needed to provide a seamless and highly efficient method to electronically document every aspect of how a repair was performed, with what, and by whom. The patent pending system follows blockchain technology principles to ensure that the documented proof is electronically verifiable, linked or chained to the vehicle identification number (VIN), and maintained for the life of the vehicle as evidence. “RepairDOC” interfaces seamlessly with the shops’ repair data and leverages Smart apps for the technician so documentation is as simple as taking a selfie. Also, key data such as scan data reports, parts purchases,…


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OE Certification: The New Mainstream

Original article posted by BodyShopBusiness, see original link here. OE Certification: The New Mainstream There are few people in the collision industry today who would deny the impact of OEM certification over the past five years. Remember, it was only in 2011 when we as an industry officially proclaimed that OEM repair procedures were the standard to be followed by those pursuing a safe and proper repair. OEM certification, if talked about at all, was used to refer to the specialized repair of high-end luxury vehicle makes. It implied the use of exotic repair techniques, working with high-tech materials, and required significant tool and training investments by a select few repairers. The New Mainstream Today, OEM certification has definitely gone mainstream. In fact, in many ways, it actually is the new mainstream. With multiple vehicle…


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OE Certification: The New Mainstream

Original article posted by: BodyShopBusiness: http://www.bodyshopbusiness.com/oe-certification-the-new-mainstream/ OE Certification: The New Mainstream There are few people in the collision industry today who would deny the impact of OEM certification over the past five years. Remember, it was only in 2011 when we as an industry officially proclaimed that OEM repair procedures were the standard to be followed by those pursuing a safe and proper repair. OEM certification, if talked about at all, was used to refer to the specialized repair of high-end luxury vehicle makes. It implied the use of exotic repair techniques, working with high-tech materials, and required significant tool and training investments by a select few repairers. The New Mainstream Today, OEM certification has definitely gone mainstream. In fact, in many ways, it actually is the new mainstream. With multiple vehicle manufacturers active in…


Assured Performance Announces Business Development Summit, August 8-10 at NACE Automechanika in Atlanta, GA

Laguna Hills, CA – Assured Performance, the largest Certified Collision Repair Network in the world announced details today for their 2018 Business Development Summit to be held August 8-10, 2018 at the NACE Automechanika trade show in the Georgia World Congress Center. The content-filled summit will follow a unique format and offer a wide variety of critical information and collaboration. The main focus of the Summit will be on key elements for repair business success and excellence based upon the changing market and business demands. A unique twist to the Summit is the introduction of delegates and conducting issue–driven sessions. Certified Repair Provider “delegates” from all over North America will bring key challenges and topics up for discussion and they will be addressed by the collective group assembled throughout the Summit. Through a series of…


Assured Performance Appoints Jennifer Jarzembowski National Director

Laguna Hills, CA – Assured Performance is proud to announce the appointment of Jennifer Jarzembowski as National Director of Certification Integration and OEM Account Manager. She will reside in and continue to work from Michigan. Jennifer will work with key OEM accounts, as well as their field certification auditor network using the Assured Performance proprietary technology-driven Network Management infrastructure recently announced. Jarzembowski held a 24-year career with Axalta Coatings Systems and was most recently the OEM Aftermarket National Account Manager for their USA OEMs, Aftermarket Collision Programs and regulatory and product management support. Jennifer also had an 8-year career in the navy as a former Russian Linguist and US Naval Petty Officer. She also studied Languages and World Business at Eastern Michigan University. “I am looking forward to this great opportunity to apply my extensive…


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Assured Performance Releases Certified Network Management System

Assured Performance, the country’s largest Certified Collision Repair Network, officially released their state-of-the-art Certified Network Management System to all interested OEM and collision industry stakeholders.  The web-based turnkey system offers end-to-end network management features never before available in one system including tools such as 24/7/365 review and audit of all network members’ proof of compliance, on-demand and consumer awareness marketing, direct communications ability to shops and consumers, optics for demographic and geographic coverage and performance metrics, rebate and incentive administration, push-KPI performance reporting, and much more. The system is fully scalable, turnkey and cloud-based. Their full service approach allows users to have best-in-class optics, control, and hands-on management.  This exclusive network management platform is now available to OEMs, insurers, fleet management entities, MSOs/Consolidators, and others looking for a solution to create and manage their own…


ASSURED PERFORMANCE APPOINTS MASSIE VICE PRESIDENT OF NETWORK MANAGEMENT AND INTEGRATION

Assured Performance Network announces today that Paul Massie has been appointed Vice President Network Management and Integration for Assured Performance.  Following his retirement after a 34-year career with Ford, Massie will be returning to the collision industry to help shepherd the introduction, use, and expansion of Assured Performance’s Certified Network Management systems.   In his new position, he will assist existing and new strategic partners to leverage the turnkey systems and wide assortment of technically advanced network management solutions developed by Assured Performance. Most recently, Massie comes to Assured Performance as Ford’s US Quick Lane Manager where he developed and led efforts to grow the Quick Lane Stand-Alone facility network.  Previously, he was the Powertrain and Collision Product Commodity Team manager where he led efforts to launch a certified/recognized body shop network capable of repairing Ford’s…


Kia Partners with Assured Performance to Launch the Kia Recognized Collision Repair Facility Program and the Kia Recognized WholesaleDealerProgram

October 5, 2017– Laguna Hills, CA –Kia Motors America (KMA) announced today they are entering into a strategic agreement with Assured Performance Network to develop, launch, and manage its Recognized Collision Repair Facility program and the Kia Recognized Wholesale Dealer program.  KMA will be an integral strategic partner, leveraging the joint-effort collision repair facility certification services, infrastructure, and turnkey program offered by Assured Performance’s Certified Collision Repair Program. Assured Performance’s Certified Collision Repair Program allows independent collision repair facilities to meet the qualifications necessary to be recognized by KMA as a collision repair facility of choice for its customers. The Certification program will ensure that Kia owners can choose a Certified collision repair provider that has the proper tools, equipment, training, and facility required to repair their vehicle to OEM specifications while maintaining the vehicle’s…


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Certification: Not Just a Fad

Original article and all content provided from BodyShopBusiness.com, September 26, 2017 Certification: Not Just a Fad According to vehicle manufacturer records, in 2012 there were fewer than 350 body shops claiming OEM certifications in North America. Now, there are 10 times that many OEM-certified collision repair providers. In less than five years since mass-market OEM body shop certification was launched, more than 3,500 collision repair providers are now carrying the official certification of one or more auto manufacturers. More astounding is the fact that these OEM-certified repairers now account for over one-third of all of the collision repair work revenue performed in the country. OEM certification is no longer viewed in the industry as an elitist pay-to-play program or as a perk for just a select few shops that have a special arrangement with their…


Assured Performance Selects Veco Experts as a Preferred Provider

Assured Performance Network announced today that they have entered into a new business services agreement with Vehicle Collision Experts, LLC (VECO Experts). VECO Experts has been designated as a preferred provider of optional in-shop repair quality support services such as technical training lessons for shop personnel, distribution of monthly quality and equipment reports, and regular technical support. VECO Experts currently provides third-party certification compliance inspections for Assured Performance in select markets across the country. These additional services are optional for Certified Repair Providers. VECO Experts provides an array of business services including: collision repair management, quality, culture, technical repair instruction, equipment examinations, and shop inspection services. The selection of VECO Experts offers additional technical expertise to Assured Performance’s overall program benefits to their Certified Repair Providers. “It’s a perfect fit” said Mark Olson, CEO of VECO…


Assured Performance Introduces eLOBBY, Consumer-Direct Multi-Media Delivery System

LAGUNA HILLS, CA – Assured Performance, North America’s largest Certified Collision Repair Network, has entered into an agreement with Advantego Technologies Inc. of Irvine, CA to deliver a new, cutting-edge technology called “eLOBBY.” eLOBBY is a proprietary and exclusive internet-based multi-media delivery system that electronically displays shop-specific commercial messaging, official Certification signage, and Automaker-branded consumer education videos directly to consumers. eLOBBY will allow shops to deliver highly credible “OEM Certified Repair Provider” messaging, select signage, and shop-specific advertising to consumers as they arrive to a shop’s lobby. Advantego and Assured Performance developed eLOBBY to help shops reinforce their branding and leverage their OEM certifications to build consumer trust. The eLOBBY system is easily customizable and delivers multimedia content via TV monitors, counter displays, and/or digital picture frames to enhance customer’s on-site experience. “eLOBBY is like…


Assured Performance Names Advantego Technologies to Offer eLISTINGS Web-Marketing Services to Certified Network

LAGUNA HILLS, CA –Assured Performance today announced they have entered into an agreement with Advantego Technologies, Inc., of Irvine, CA to offer another critical marketing service to their Certified Collision Care Provider Network called “eLISTINGS”. Through this web listing service, the Certified Repair Providers information is automatically pushed to over 70 different directories and search engines, ensuring consistent information and better search engine rankings (rich and compelling content shown to receive up to 416% more listing views than normal listings). The new eLISTINGS service includes fixing inaccurate business listings, adding rich shop-specific content, automatically displaying the Shops’ unique OEM certification badges when customers see their listings which improves consumer confidence, and it tracks customer ratings and reviews. The service also continuously maintains the listings to ensure the information remains accurate and up-to-date. Advantego will work…


Assured Performance Announces the Launch of OEM Certification 2.0: The CRP Model

Laguna Hills, CA – Assured Performance Network, North America’s largest Certified Collision Repair Network, announced the official launch of a major initiative referred to as “OEM Certification 2.0 – The CRP Model.” The various elements of OEM Certification 2.0 are designed to address many of the challenges and needs of the industry as we reach the next frontier in automotive technology and collision repair.  The foundation of the OEM Certification 2.0 is the CRP Model which addresses multiple critical elements including the customer referral from the auto manufacturer, the repair quality output, and business performance. Numerous elements of OEM Certification 2.0 are immediately available to all Assured Performance Certified Collision Care network members included as a benefit and part of their certification fees. Assured Performance and their OEM partners are launching a series of consumer awareness initiatives…


Assured Performance Announces 2017 OEM Certified Collision Care Provider Conference

Laguna Hills, CA- Assured Performance, the largest Certified Collision Repair Network in the world, announced today that registration is open for their 2017 OEM Certified Collision Care Provider Conference, October 4-7, 2017 to be held in Phoenix, AZ. This year’s conference theme is titled; “OEM Certification 2.0: Reaching the Next Frontier.” Assured Performance along with their strategic partners, FCA, Ford, Nissan, Hyundai, Enterprise, and others to host a content-filled conference. The content will focus on the introduction of a variety of new IT solutions, business and marketing tools, and other program designed to assist the OEM Certified Collision Care Providers to continuously improve their businesses’ overall operational performance and achieve exceptional results. Early registration is strongly advised as last year’s conference sold out in less than 2 weeks. Registration is available at http://www.assuredperformance.net/conference. A discounted…


Certified Collision Care Clinics 2017

  Assured Performance Introduces Education Series Illustrating Certified Collision Care Business Operating Model February 24, 2017 – LAGUNA HILLS, CA – Assured Performance, the largest Certified Collision Repair Network in the world, announced today they are introducing a series of educational clinics across the United States to instruct Certified shops on the intricacies of their business model referred to as the Certified Collision Care Business Operating Model. The series will be initially delivered in 4-hour clinics entitled: “20/20 Vision -The Operating Model for a Certified Collision Care Provider”. ​During each clinic, attendees will be exposed to the critical elements and business practices that represent a major paradigm shift in business performance and best practices beyond those of traditional body shops​. Attendees will learn​ to​: Increase the value of the collision repair business exponentially using Certification…


Assured Performance Appoints Mark Engelsdorfer Vice President of Strategic Partnerships

Laguna Hills, CA – Assured Performance is proud to announce the appointment of Mr. Mark Engelsdorfer as Vice President of Strategic Partnerships. Mark will assume responsibility for key OEM relationships and key strategic initiatives. Engelsdorfer is a former executive of FCA retiring in 2015 after a 34-year career. During his tenure at FCA/Chrysler, Mark held many key positions including: Director – Northeast Business Center, Director – FCA/Chrysler Academy, Director – Market Representation and Business Analytics, and most recently before his retirement, Director of the Mopar Collision Portfolio. Mark will be applying his extensive knowledge and experience to help drive the joint-effort OEM certification program and other major initiatives planned for the future. “I am looking forward to this great opportunity to apply my OEM knowledge and experience to the outstanding foundation Assured Performance has established,”…


Ronald Doerr, Appointed Chairman of the Assured Performance Board of Directors

Laguna Hills, CA – Assured Performance announced today the appointment of Mr. Ronald Doerr as Chairman of the Assured Performance Collision Care Board of Directors. Assured Performance Collision Care, Inc. is a non-profit, consumer advocacy organization that was created to provide a joint-effort platform for OEM Certification of body shops. The Board is made up numerous Automakers participating in the joint-effort initiative including Ford, FCA, Nissan, Hyundai, and others. Doerr is a well-known industry leader with nearly 40 years’ automotive industry experience. Ronald joined Assured Performance as Senior Vice President of Strategic Initiatives, and Vice Chairman two years ago after retiring from a 30+ year career with General Motors. Doerr has also served on several industry advisory councils and boards including I-CAR, and the OEM Roundtable. Doerr played a significant leadership role in various initiatives…


FCA’s KPIs for Certified shops include: repair information lookup, pre- and post-scans

 Original article by John Huetter, Repairer Driven News FCA continues to open its collision repair certification program to new applicants, but at some point, saturation will occur in particular markets. When that occurs, the OEM will examine replacing poor-performing shops with better ones, FCA senior collision manager Bryan Wayne said. He said FCA would judge shops using familiar key performance indicators like cycle time, cost and customer satisfaction — but also by quality-control metrics. Besides instances in which customers return the cars for issues — something that FCA knows to affect its own brand loyalty — the OEM will track whether the shop accessed repair procedures and the presence of pre- and post-scans on the vehicle estimate, Wayne said last week. “We know when they’ve accessed it,” Wayne said of repair procedures, and the estimate…


Assured Performance Launches Capability Assessment Evaluation and Planning Tool as a Bridge to OEM Certification

Laguna Hills, CA – Assured Performance Network, the country’s largest Certified Collision Repair Network, announced the North American launch of their exclusive Capabilities Assessment Evaluation and Planning Tool to the collision repair industry. Now, body shops are able to use a self-administered online program to perform a confidential, in depth evaluation of their business, and create a Business Improvement Plan (BIP) based upon deficiencies, action item to-do lists, budgets, and timelines. The Capability Assessment Tool allows shops to see exactly how they stack up against the listing of OEM Certification requirements and standards, as well as how they compare with our proprietary list of industry top best practices. Assured Performance created the online service to assist body shops that want to develop and chart an improvement plan to achieve the requirements for OEM Certification in…


Certified Collision Care and TenPoint Complete Announce Advanced and Customized CSI Services for OEM Certified Collision Care Providers

Hamilton, Ontario – Certified Collision Care, the Canadian division of Assured Performance Network, North America’s largest OEM Certified Collision Repair Network, announced today they have entered into an agreement with TenPoint Complete to provide special services and pricing to their Certified Repair Provider network. Through this alliance, Certified Collision Care shops will be able to track their CSI performance and access, measure and manage all aspects of their collision repair business through a newly developed KPI feature. The newly developed services delivered by TenPoint Complete also features custom dashboards and electronic and phone-based CSI surveying. This exclusive tool-set will provide Collision Care Providers with an advanced approach to CSI that is also cost effective. “Our alliance with Assured Performance’s Certified Collision Care demonstrates a collaborative effort that provides services to multiple stakeholders – including repairers,…


Collision Industry Conference Hosts Body Shop Certification Panel

Collision Industry Conference Hosts Body Shop Certification Panel (Left to right) Mark Allen of Audi, Clint Marlow of Allstate and Scott Biggs of Assured Performance participate in the certification panel. Certification is taking off like wildfire as more and more automakers are taking more of a stake in how their vehicles are repaired once out of the factory. They want to protect their brand by ensuring that their highly sophisticated vehicles are repaired back to their own specifications. The panelists consisted of: David Parzen, senior technical project manager for NSF; Scott Biggs, CEO of Assured Performance; Mark Allen, manager of collision and equipment for Audi; John Eck, manager, wholesale channel for GM; and Clint Marlow, senior manager, claims strategy for Allstate. Moderator Lou DiLisio started off by asking whether OE certification was good or bad…


Shop Certification At 2016 NACE/CARS

Assured Performance CEO/President Scott Biggs, at NACE/CARS 2016, explaining why shop certification programs are meeting a demand, which is to raise the quality of collision repair services. August 11, 2016 – Assured Performance covered one of the hottest topics in the world of collision repair, shop certification, at the 2016 NACE/CARS Conference in Anaheim California. Assured Performance representatives shared the microphone to discuss the latest shop certification program developments. Shop owners and managers from businesses already involved in a shop certification process, and those getting ready to do so, shared insight and information regarding the best tools and ways to achieve their goals. Assured Performance Founder and President Scott Biggs discussed the recent Canadian launch of the Assured Performance program. Biggs shared some very interesting data and statistics, including the fact that 35% of collision…


Assured Performance Network’s new Certified Collision Care program will provide many benefits.

Certified Once, Recognized by Many OEM (original equipment manufacturer) certification is a growing trend in the collision repair industry, and in Canada, programs are just starting to develop. Given the complexity of the collision repair business, any program that simplifies the certification process and unifies industry stakeholders is a good thing. This is why the time is right for a new national program. Leanne Jefferies, vice president, Canadian Operations at Assured Performance Network, has just launched the “Certified Collision Care” program in Canada. The program has a long history of success with the company’s U.S.- based parent company. Assured Performance Network has certified over 2,000 collision repair facilities in the U.S. and had that certification recognized by U.S. OEMs. Certification is given only to repairers that meet or exceed OEM standards for tools, equipment, training, and…


Assured Performance Appoints Bob Keith Senior Director of Compliance and Education

ASSURED PERFORMANCE APPOINTS BOB KEITH SENIOR DIRECTOR OF COMPLIANCE AND EDUCATION LAGUNA HILLS, CA – Assured Performance is proud to announce the appointment of Mr. Bob Keith as Senior Director of Compliance & Education.  Keith will assume responsibility for managing the network of over 300 shop inspector auditors across North America.  His role will also oversee education and business improvement initiatives for the Assured Performance Network of over 2,800 Certified Repair Providers. Keith is a well-known industry leader with nearly 40 years’ experience.  In the late 70’s, Keith became a body shop owner-operator when he and his partner formed Silver Hammer Body Co.  Today the partners own four CARSTAR franchises in Nebraska and Kansas. Keith served on the I-CAR International Board of Directors filling many roles between 2007 – 2016 including Chairman of the Board in…


Assured Performance OEM Certification Symposium Set for August 10-11, with NACE in Anaheim, CA

Laguna Hills, CA – Assured Performance, the largest OEM Certified collision repair network in the world announced details today for the OEM Certification Symposium held in conjunction with the NACE expo, August 10-11, 2016.  Assured Performance and Automakers including: Ford, Nissan, Fiat-Chrysler Automobiles, Hyundai and others have joined together to host a content-filled symposium for Certified repair providers, interested repairers and invited guests. Through panel discussions, presentations by the OEMs and instructional seminars, attendees will have the opportunity to gain insight into industry trends and Automaker strategies; while learning how to maximize the value of their OEM Certification credentials and turbo-charge their business by capitalizing on the industry-changing dimension. The symposium will expose attendees to an in-depth, hands-on review of special certification-based marketing and sales programs that are solely available through OEM Certification programs.  They…


Assured Performance to partner with Nissan North America in Relaunching the Nissan GT-R Certified Collision Repair Program

Assured Performance to partner with Nissan North America in Relaunching the Nissan GT-R Certified Collision Repair Program June 13th, 2016 – Laguna Hills, CA –Assured Performance announced today they are entering into an exclusive strategic agreement with Nissan North America to relaunch and manage their GT-R Certified Collision Repair Program. The new GT-R Certification program allows dealers and independent collision repair facilities that meet the necessary qualifications, to be Certified by Nissan North America as a collision repair facility of choice for its vehicle owners. The program allows GT-R vehicle owners the option to choose a Certified collision repair provider, that has the proper tools, equipment, training, and facility required to repair their vehicle to OEM specifications and ensure the vehicle’s fit, finish, durability, functionality, value, and safety are preserved. This is particularly important based…


Assured Performance Launches Mobile Inspection Audit App to Enhance 5-Step Certification Validation Process

Laguna Hills, CA – Assured Performance Network, the country’s largest OEM Certified Collision Repair Network, announced major enhancements to their 5-Step Certification Validation Process, in concert with the launch of a proprietary mobile App, for use by hundreds of their onsite Inspectors. The Assured Performance Certification “proof of compliance” is completely transparent, employs numerous checks and balances, and follows ISO and GAAP compliant steps; unlike programs that rely on subjective verifications and manually checking a box. Assured Performance onsite Inspectors will use a patent pending Smart App to optimize consistency, efficiency, and an additional layer of integrity. Assured Performance is recognized as having the most stringent and comprehensive business requirements for official OEM Certification. To become Certified, shops must provide proof of compliance, then pass an onsite audit, and several comprehensive internal reviews. To electronically…


Assured Performance Co-Op Announces 2016 Board of Directors

Laguna Hills, CA – Assured Performance, the largest network of Certified body shops in the world, announced today their 2016 Board of Directors for their Co-Op entity. In accordance with their bylaws, the Co-Op Board of Directors is represented exclusively by body shop owners on behalf of over 3,000 collision repair businesses across the entire U.S that are official Co-Op members. The Board includes the following industry notables: Brett Bailey, A&B CARSTAR – Midwest Region Kathy Mello, TGIF Body Shop, Inc. – Northern California Region Luis Alonso, Pan American Collision Center – Southern California Region Dusty Womble, Roger Beasley Collision – South Central Region Ron Reichen, Precision Body & Paint, Northwest Region Matt Parker, Parker Auto Body – South East Region Dave Rush, D&M Auto Body – North East Region Paul Van Aken, Paul’s Quality…


Assured Performance Introduces 5-Star Business Performance Program

Laguna Hills, CA – Assured Performance Network, the collision industry’s leading body shop Certification organization, announced today the official launch of their 5-Star Business Performance Program. The 5-Star Business Performance Program helps body shops to improve their business capabilities aimed at exceeding the industry’s highest levels of performance and attainment of their personal success goals. The 5-Star Program provides shops with an in-depth business analysis resulting in a confidential self-assessing rating and ranking. Then, the shops get a business improvement action plan, expert coaching, and ongoing KPI monitoring. Upon enrollment in the optional program, shops go through a performance analysis determining areas of weaknesses and opportunities for improvement including: production management, marketing, sales, customer service, financial management, HR management, and technical proficiency. Shops receive in-depth improvement plans, access a KPI dashboard with alerts when performance…


Assured Performance Launches Accident & Collision Care Smartphone App

Laguna Hills, CA – Assured Performance Network, the country’s largest Certified Collision Repair Network, announced the official launch of their consumer-facing smart phone App – Accident & Collision Care. The Assured Performance consumer-facing smart app instructs vehicle drivers to properly document the details of an accident including: photos, other driver’s information, a comprehensive accident description and all the critical information needed to create a complete detailed accident report. Consumers may also select a Certified Collision Repair Provider of their choice, set an appointment and send the entire report to the shop or any other interested parties. The free consumer smart phone App is now available on Apple App Store and Android Google Play. What makes this app unique and a game-changer is its ability to automatically set an appointment with an OEM Certified-Recognized Collision Repair…


Assured Performance Launches Data Management Services for Certified Repair Providers

  Laguna Hills, CA – Assured Performance Network, the country’s largest Certified Collision Repair Network, announced today the official launch of their suite of data safeguard and management services exclusively for their Certified shops.  This unique data service creates and maintains a cloud data storage account for each of their Certified shops much like a safety deposit box at a bank. Now, the shop truly owns their own data and determines how it can be utilized. Assured Performance is empowering their Certified shops by providing three services working in tandem: dataSAFETM, dataMANAGERTM, and dataIQTM. Through the use of the data toolset, the shop’s data is safeguarded and managed exclusively by the shop; not a third party. The data toolset provides Certified shops with various data management benefits including shop performance analysis, KPI reporting, and proof-of-purchase…