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FCA Certified Collision Care Program


The FCA Certified Collision Care Program provides customers with a repair provider choice that identifies collision repair operations that have all the critical tools, equipment, training, and facilities to properly repair FCA vehicles to original manufacturer specifications.

Steps to Certification


Assured Performance Certification Steps
  1. Application - Registration

    Review the terms and conditions of participation and select the application option. Then, see the amount due and choose your form of payment.
  2. Business Information

    Enter key business information critical for KPI comparisons, program review and tracking.
  3. Business Capability Assessment

    This step provides the list of requirements and standards your shop must meet. The question and answer process allows you to assess your capabilities and create a business development plan, if necessary. As you go through the process, you can assess whether you will be able to make the grade. If not, you can make any business improvements necessary before scheduling an onsite inspection-audit.
  4. Score & Evaluation

    The online system provides you with a score and illustrates any deficiencies in becoming Certified. It is part of the ongoing business development process.
  5. On-Site Inspection-Audit

    When you are sure you meet all the requirements, the next step is to schedule an on-site inspection-audit. The inspector will tour your body shop and ensure proof of compliance with photos and documentation.
  6. Marketing & Promotion

    To ensure your shop gains value from Certification, various marketing and promotional tools are available. Shops must upload images and logos to personalize the optional marketing materials.